WOOLWORTHS ARE HYPOCRITES

I am writing this review with so much disapointment and angry with how woolworths has been treating me back and forth with regards to my account. i opened the account for over 10 years and was given a credit card i felt no use of the card and decided to close up the account on the 29th April 2018 i payed R5078. i've been sending e-mails , making calls, and sent numerous proof of payments to their customer care but clearly they is no customer care or good service. i am recieving calls and messages to pay an outstanding balance of R719 to avoid negative payment profile. what i do not understand is that when i payed the R5078 that was my closing balance. Woolies customer care are such hypocrites and are disloyal to their customers. I feel harrased because this is my money at the end of the day and its not my fault they cant trace the money i sent to close up my account ,and i always produce proof of payment and the letter from the bank as well