Woolworths Application and Customer Service Sucks!

I wanted to purchase some baby items via the app on the 15th of September. They had an online promotion and my amount shown in my cart did not match the one after delivery was added.

When contacting Woolworths to ask them to honor the price shown in my cart they gave excuses of my order being intially created in Feb.

I told them I initailly had 1 item in my cart from Feb and the application doesn't allow you to delete items neither does it update to remove items that are no longer valid (sold by the store) I also gave them proof of the price difference between screens and all they can say is:

Dear Trishani

Thank you for contacting Woolworths online

The app is currently unstable for purchasing. If possible, please try and shop using the website (on your PC or Phone) you should experience much better results.

Apologies for the inconvenience caused

I think that even if the price was calculated incorrectly they should honor it as that's what I could see as discounts app****. They should have corrected this in a better manner. Even if it were a mistake I brought it to thier attention and they would have never known the issues experienced on the app. Telling a customer to use a different method for purchasing is unacceptable. What's the point of your application if it doesn't work...