Woolworths App Does Not Deliver. Takes Money Instead and no Way of Getting Refunded. Customer Service Ignores all Calls.

I ordered something on the Woollies app on Tuesday. In spite of me being charged the full amount and the app showing that it was delivered, nothing was delivered. I mailed the support line and they rep**** that "someone from fulfilment will be in contact soon". I have had no such contact made, in spite of following up numerous times. I called the call centre and it took no less than 9 tries to speak to someone, because the call kept on disconnecting in spite of full signal where I was when making the call. When I did eventually speak to someone, I was given the same feedback that "someone from fulfilment will contact me". When I stated that this was not acceptable because this is the same feedback that I have been given earlier without any action being taken, the call centre operator (Trevor) proceeded to ignore me for the duration of the call. In spite of hearing the call centre in the background, Trevor refused to answer any further questions or even acknowledge my presence on the call for the next 5 minutes that I waited on the line. I eventually cut the call. I left reviews on Google Maps, hoping that will help, but all I got was an automated, generic message about contacting Customer Service. I contacted Customer Service, and, as you may have guessed, I still have not received any feedback. This is desperately disappointing behaviour from a brand I used to trust. Utterly deplorable.