Woolworths app

What an awful experience I had with the Woolworths app/online! First order had to be cancelled because the app changed and saved my address location as CPT,instead of Midrand and my refund hasn’t been processed! I had to then place another order,same day(31/05/2022) app picks up street name only,but I added my full address on the “instructions” section. That wasn’t the worst part,my order was supposed to be delivered 05/06/2022 between 10am-12pm,I called and followed up at 11:30 as I had an appointment to attend to at 1pm,I spoke to Zanele,who said she’d get back to me but didn’t! Called again and spoke to another Lady who said she’s following up with the Mall of Africa store and will get back to me;BUT ALSO DIDN’T. After calling and wasting my airtime,numerous times I was told that driver returned my order to the store because when the driver called,”client” said they’re in Cape Town! After not getting anywhere with the agents,I went to the Mall of Africa store to get my order,which by the way,I had to spend my own money in an Uber to and and from,because Woolworths failed to deliver! When I got to the store,I find out that the cell number that was provided to the driver ISN’T MINE!!! I have had no luck regarding my refund and compensation of my Uber trip and will certainly never shop at Woolies again,after years of being a loyal client,the lack of urgency has put me off!!