Woolworths and their bad service!

I placed an online order on the 13/10 for a delivery on the 16/10 , I got an email on the 15/10 advising me that my order will be out on delivery on the 16/10. This was suppose to be a gift I had to take a long to my brother's birthday celebration. On the 18/10 I became concerned because I needed the items by the weekend. I sent an email to Woolworths wanting to know what happened to my delivery, I didn't get any reply. I sent another reply and didn't get any feedback. I decided to call in and spoke to 3 advisors who all promised me that they will get back to me but didn't. I sent more emails and didn't get a reply.I called in again and spoke to another advisor who assured me she will get back to me. She emailed me a day later advising that my order had no tracking code on it and they are unable to locate it which mean that they will need to credit me back it's been 3 days already and I still didn't receive any credit or an update on what's going on. I am utterly disgusted with the service I've received. Woolworths service and quality dropped. I am no longer a happy customer. I feel like stopping all business with this company. I am so impressed with the service Mr Price provides. They delivered my package a day late which I didn't mind, they sent me an email of apology and a voucher for NO inconvenience caused. Here I still didn't gift my brother a week later because of you guys and the stuff I had in my package might not even be available any longer. Woolworths need to relook at their customer service.