Woolworths and the Rogue law firm

to whomever it may concern

I am concerned about my woolworths account it is an account that i cannot in anyway account for I have ad this account from Jan 2018 i have purchased less than 3 items from my woollies store card and I am certain I have paid out the full amount worth of what I owe this store however this account has never been honest at all, I even ceased from using the store card and opted to buy using cash out of fear of more irregularities

On my behalf admittedly I have missed full payments for mostly 2 months but have made an concentrated effort to focus on paying this account and managing its status for reasons other than what I owe woolies and in that process I may have made late payments but I have made certain the bills were paid

The problem is that woolworths does not take any accountability for records of my account and its current status, all statements that I receive from woolies via email are not accessable even with the use of my ID as advised by woolworths consultants and store cashiers, I have on many attempts tried to secure a statement of my account from woolies with no results and the usual run around of consulting the lawyers in charge of my account. I am very disappointed with a store with the calibre of woolworths their management of our store cards finances has been very poor.

This has continued for 3 to 4 months of back and forth, I want to be done with this account and close it off, I am currently unemployed and would like to be in control of my credit rating this woolworths account is causing my sleepless head aches, I need to dispose off it, last month I owed the store an amount of R619 of which I made a late payment (late by a week more or less) of R300 to which I was left with an oustanding amount of R300 (I have collection of my accounts and receipts) Come the month of May I am receiving calls from Law firm threatening my account with an amount R497 and a balance of R2000+ of which I refuse to pay

Now that I am escalating this account to the National Credit Regulator and Social Media the morning calls and threats have stopped, can somebody please address this irregular account and resolve it because I cannot reach the source of where my balance is being calculated and how these staggering balances are reached.

kind regards