Woolworths and Quality and Convenience in doubt?

Recently I returned a cardigan priced at R599, not once but twice to Canal Walk Woolworths. I bought the first one in store, and did not try it on.. When I got home the cardigan had a rip at the shoulder. I trekked back to Canal Walk to return it and bought the same one online... to save me time and having to drive out again. Imagine my surprise when the same cardigan packed in the box had a hole in it. How do you send online goods with holes to a customer. I went back to Canal Walk WW to take it back. Online does not allow for a convenient return. Woolworths to date has never contacted me .... they took my details to call me regarding the quality of the article I returned. Imagine what my customer experience feels like?