Woolworths ******* and poor customer service

I placed an online clothing order on the 27 August and paid Express, the order to date has not been delivered. I have called in multicple times and was told they do not have direct contact with their courie service(Ram) and an email will be responded to in 48 hours, I expressed that I was travelling and they would then need to update the address and ship to where I was this was not done and Ram continued to deliver where I was no longer. I called in countless times and eventually this week was told my order was cancelled, I never got the information and notified of this and the order was cancelled on the 02 September already. I am not fighting to get refunded. Such a massive industry with the poorest customer service. the only reason I am giving them one is because there is no option for 0. they did not try and correct this or their poor customer service to date.