Woolworths and MBD bad service

Good day

I have been trying on a number of to contact both the retail store of Woolworths and the unhelpful and uncaring bad service company called MBD credit solution that does not give a rat's ass about the way the deal with customers over the phone or if they answering their lines or not and getting back to customers is the last thing on the minds of these companies I feel sad to report on feedback from both these companies to customers I have paid my account in full last year instore even asked them both to mail me a settlement letter and yet I haven't received anything can someone please help me to get a settlement on my account my email is *** and let me know because of these companies I can't get my credit report to show positive results because they still show active on it and can't seem to qualify for anything do to Woolworths account reflecting on it the account has been settled last year already yet they refuse to help me get a settlement just referring me to MBD that never answers there calls nor the numbers they give me help help help me please!!! Settlement letter that all I want.