Woolworths and its heartless incompetence in handling customer queriesc

Woolworths has collaborated with Brooks Luyt to frustrate my efforts to get out of their clutches. On 16th February 2021 I paid the full balance of the amount owed for a credit card into an FNB account provided to me by a Brooks Luyt agent. They subsequently cancelled my debit order which was to me a confirmation of a full payment. To my horror I kept receiving calls demanding payment. I tried explaining what happened until the first week of April when I was asked to send a bank statement and proof of payment in order to receive a refund and then repay the money into the correct account and I did.. Whilst waiting for that refund I got a call from VVM Attorneys saying Woolworths has handed my account over to them for non payment.. This is confusing. I have made contact with Woolworths Financial Services and they promised to email me the confirmation of the balance owed or if it has been paid in full.. After a week of waiting no email has come through and Brooks Luyt isn't responding to my email whilst I am getting a call from VVM Attorneys every hour.. This is so irritating and confusing.. PR Hlayise Woolworths ***