Woolworths and Blakes & Associates trying to **** me!!!

Woolworths account department gave Blakes And Associates my contacts and personal details, I then received a call from Blakes everything they said to me about my account was accurate that I need pay R700 since my account was in arrears I paid the Amount as instructed. I’m surprised now Woolworths tells me that they can’t allocate the money and they’re not counting it as a payment. How’s that possible they’re the ones that gave Blakes my personal details and they’re the ones that supposed to fix their mess. I’m not working in hand with Blakes, Woolworths is the one working with Blakes. The payment allocation shouldn’t be my problem at all but theirs and Blakes.