WOOLWORTHS AND ABSA DISAPPOINTED

I had a woolworths credit card managed by ABSA which I never used. Months ago I requested for the account to be closed and requested to pay an outstanding balance even though I have not made use of the account and these were the monthly charges. I am trying to close this from as back as September 2022. In September 2022 an email from Marleine Jansen who sent me an email outline what needs to be done to close the account all was done and still no action and no feedback. Last month 19th June I called the call center spoke to Trishan who said all will be sorted and I would be credited with the debits to my account. We'll another month and still nothing. WOOLWORTHS AND ABSA VERY DISAPPOINTED WITH YOUR SERVICE