woolworths amazing terrible at knowing anything to help disgusting services

I'm truly amazed by this store I've been trying to get a recovery from 2016 from this place and its 2022 and still no refund and they have the nerve to say they can't help today coz the department handling this only does email no calls i mean I heard this story in July and went in took off Friday so they can resolve but surprise surprise still nothing and amazing got a mail to say my query moving to yet another department to resolve but again nothing they do this till 3mnths then say docs to old and restart process for years im now tired what do I need to do to close this off im mean really if u don't pay your account they trigger happy to hand you over but when they owe you its different and I never experienced such poor service or inability from a company to know what to do or resolve i have only one thought Noone knows anything or how to do anything and their supervisor is always going to help i have never ever seen such inefficiently and terrible services from any store ever in my life and i never complain but this store is the most ridiculous place I've ever encountered plus their call centers one piece of advice upgrade they don't have a clue about anything and don't get me started on the service deliverables famous line I can't help with a few direct lines