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Lee L

1 reviews | Active since Aug 2021

11 Oct 2021, 12:37

Woolworths always blaming the customer for their mistakes.

I just made a purchase on the woolies dash app. This items has been in my cart for over a week and waited till I got money to make a purchase and lucky for me it's was still there.

Now after purchase was done. Someone called to say that they are packing my order and then received an sms saying its being prepaid.

Now suddenly there is no stock of nothing, according to Memory Magena, the sale ended and its not that price again. Both items that I'm looking for is out of stock and she can't help me further, what happened to the price u see is the price u pay. Now they want to deduct additional money to compensation for the items. No I do not want that !!!!!! Big retailers are also hiding behind no stock or sale ended when they don't want to release an item at a certain price. What happend to going the extra mile and making sure the customer is happy, making exceptions and accommodating the client !!!!! the service has completely gone down hill. Woolworths is not what they were before and its sad. I expected a better outcome specially when buying from here.

Please resolve this issue for me with your team please.

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Replies (1)
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Lee L's update11 Oct 2021, 13:02
Reviewer Update
I will definitely continue to warn people about this app, your people at the customer service section is so cold and uninterested in what you have to say. And blames the app and the system. Its not their problem , the vision of woolworths is just not the same. This is the worst app, definitely the same as ASAP pick n pay and that Is the pits but woolworths is not far off. Now I have to wait 5 days for an order I didn't cancel and a consultant that was inpatient, properly because it was almost lunch time.