Woolworths ain't the brand to beat!

Background: I had no credit for 12 years and decided to start building a credit profile Just in case. Been pretty easy with several companies but Woolworths was the most terrible experience for such a premium brand.

I app**** during an online promotion for a store card and there was next to zero communication with me regarding my application process and account status, even through the app. Then I finally receive communication to get the card. Made my way to Musgrave Woolworths in April. Card machine was giving problems and and I was referred to Chatsworth(where I reside). I advised the Woolworths rep that Chatsworth did not come up as an option to collect the card but nevertheless I will check. I went to make my first purchase to activate the account in Musgrave the same day, and then a subsequent purchase in Chatsworth to enquire about the card. When I queried the card in Chatsworth, I was told when the first statement came out I need to come in. because else it duplicates the credit limit or whatever.

Yesterday, went to the Chatsworth store as I realised I cannot purchase from the app using the virtual card and took time out the work day to shop and sort this card as I saw great extra discounts offered on the card and lo and behold was told that they don't have the facilities and the machine will come next week, maybe and was told if I went to Musgrave, I need to return to Musgrave.

Now for a premium brand where is the care in customer service? Being shoved from one store to another is just terrible.

Second is the Chatsworth store is the worst place to shop, from the poor customer service from individuals that somehow thinks they own the brand to limited grocery items. I forgot my ID in the car, thought it or my drivers was in the phone case(did grab my proof of address though) so I could not use the virtual card and the lady tells me I will need to put my refrigerated shopping back in order to get my ID out the car. I said I will return in 10 minutes, allowed me to leave the shopping aside and then when I returned didn't even say rejoin the queue, even though I retrieved my trolley from where she left it. I had to watch them serve 5 customers including a staff member before me then was told to come through and in this drama the cleaning staff was ushering me out the way while I am waiting to be guided to where to pay. Mind you a second till sat next to the cashier. Terrible terrible in store presence and miserable staff.

Thirdly, Debit order. I received a message the debit order was going off my account a day before 31 May as it fell on a Saturday. The debit order went of 2nd June. Again, for a premium brand, I would recommend customer service training and bring some of the classiness back to the brand for the premium price we pay.