Woolworths Additional Payment Joke

Good day All

i trust you are well.

I opened my Woolies account in 2021 and enjoyed the benefits of having access to Trenery, Witchery and other goodies Woolies has to offer. FFW to October 2023 i made a monthly payment of R250 which was more than my monthly instalment and thought that was that.

However by October 19th i started receiving old school sms notification messages stating "AN Additional payment of R73 is outstanding on your account". Since i pay more than what is expected of me per month, i ignored the sms messages. Then i received an e-mail stating something along the lines of " an Additional payment does not mean your monthly instalment will be less. this amount owed is additional to your instalment.

Anyhoo, i made a payment of R400 November 14th Which should clear my account this only leaving my monthly instalment of R69;99 as my balance at November statement date was R0.00. im always playing around on my banking app and when i logged onto my banking app to saw that i had an Account in Arrears notification - missed an instalment. You can imagine my surprise when i saw that Woolworths had listed me with Experian. I took it upon my self to make a payment R250 on 14 December 2023 which after the monthly charges deducted left me with R140.50 credit.

i asked the Adderley branch staff to transfer the credit to a gift card. i was telephonically informed by the Head office call centre agent that the Paid Up letter will be generated the following day which is today 21 December 2023. i was told to make a curtesy call to follow-up on this letter and the escalation to Bureau dept. I called today and was told this paid up letter will only be generated within 7 working days and automatically e-mailed to me.

Since finding out that ive been listed over a ludicrous R73, i took it upon myself to register myself with all 5 credit bureaus of which TransUnion is the only bureau to have found evidence to support my Dispute. Woolworths financial services, Bureau department have been copied into ALL credit bureau e-mails. Woolworths has not done a single thing to assist me with this incorrect listing. Either someone at Woolworths needs to sign a warning letter or they need to provide staff with proper service. because the reasons for my listing ranged from i missed an instalment in 2021 and yet i bought a house in 2022. Which would not have been possible if i missed a payment in 2021 so that means my credit was good..? Why was i only listed in November 2023 with an amount of R73 owed showing across ALL credit bureaus. This is beyond poor customer service. How many other customers have been incorrectly listed by Woolworths since November 2023 then none of the staff can either assist you properly, place you on hold just for the call to cut and nobody RETURNS your call??? Fix my incorrect listing as in yesterday and help me with getting ALL 5 credit bureaus to update my profile. THIS incorrect listing will affect my credit score and profile for the next 24 months/2 years because of A) someone at Woolworths mistake and incompetence to correct the mistake and B) Lack luster assistance with taking adequate action to FIX this mistake