Woolworths - Accounts

Never over pay your account at Woolworths. I went to a Store on 05 May 2018 to find out how I can get a refund as I closed my account and there was a credit on it still. They advised me to send a letter requesting the refund, a bank statement as well as a copy of my ID. So I got all these things on the Monday morning 07 May 2018. I scanned all 5 pages to a PDF file and e-mailed it as requested.

Up until Wednesday, 23 May 2018, I have not heard a single word from them. I then called and held on for at least 10 minutes where I was told that they did receive the e-mail but only found the written letter requesting, which was the first page, and they need the bank statements as well as a copy of the ID. I of course new that I have double checked the attachment a few times after I sent it, to make sure all the pages was on it. I fumed, as I immediately knew if someone just clicked on the attachment and opened it and scrolled down they would have found all the pages which was requested. How can people work on computers and received documents if they do not even know how to open attachments?

So I resent everything again yesterday with full instructions on how to open and use a PDF file and guess what??? Still no feedback.

Moral of the story, never over pay your accounts!