Woolworths Accounts

I ordered a bouquet of flowers. They phoned yo say they are unable to supply what I ordered and substituted with two bouquets. I have now received an account for my original order plus the bouquets they supp****. Weeks later despite phone calls and emails, they still cannot sort the account out. It is shocking how an organisation the size of Woolworths cannot see the error of their woes. Extremely disappointing