Woolworths accounting department is useless

I have been struggling for more than a month to get things sorted with my account. I don't receive any co-operation to get this sorting, no reply to emails.

I've been charged an account fee that I never agreed to and been trying to get this sorted since November 2021. You can sort this out in the branch as they keep telling me that it is an account issue and they cant deal with it in the shop.

Hope to get this sorted asap