Woolworths Account vs Debt counselling

I've been under Debt Counselling from February 2017 and although the necessary documents were sent to Woolworths, they refused to accept that they will get paid via my debtcounsellor. The accounts are just accumulating more and more interest and they keep moving it form one attorney/debt collector to the other. The interest is very high and I will never be able to settle these accounts. They need to come up with a solution to this problem.