Woolworths account unhappiness

Good day

Called on the 21 of Jan 2021 spoken to Redani was advised by him that I will get a call from an agent who can speak Afrikaans from Woolworths to discuss my account. Up and until now didnt get any call back .I don't even have a credit card by them . I've got only a nornal store card account. How is it that possible that a store card amount can climb like that.

I dont receive any post from Woolworths . I'm referring to account balance from 2016 which was R22710 .86 and I never spend more then R3000 on any of my accounts my installment is R400 which I've paid . On the 25th of Oct 2016 and the account balance was R8931.52 After paying R500 in that particular month which doesn't make sence , difference of R 13779.34 . On the 25 Nov 2016 I've paid R500 and then the account balance is R6262.23 , again another difference of R2669.29 . In 2017 Feb the account balance R24564.28 paid. R550 .

24 March 2017 paid R600 and the account balance was R20521.03.

On the 20th of Jan 2021 then I've realized that the balance isnt accurate as I dont monitor the balance due to not getting statements , My balance from 20 Jan 2021 was R10004.22 .

Although I always pay more then what installment require . I never ever buy stuff over my limit that I can't afford .

Thank you very much .