Woolworths account protection

For not honouring me with account protection after I lost my job due to Company liquidation. Reason: I do not have a retrenchment letter. Dosent matter that I have a U19 form which clearly states my reason for job loss, proof of application for unemployment benifits from the Department of Labour, signed affidavit (REQUESTED FROM THE COLLECTIONS COMPANY FUSION, later refused by Woolworths or Woolworths insurance, not sure if they are one and the same) stating the same. Please be more transparent about required documents when issuing out the policy as not everyone expects to use this insurance, wants to use it and or are prepared when the unforseen event does occur. Not everything should be black and white, we should be able to bend the rules when the occasion arises. A job loss is stressful enough, sudden job loss is even more so. Please give peace of mind to customers and clients and not more stress.