Woolworths account closure and payment confirmation issue.

I am writing to express my dissatisfaction with the handling of the closure of my Woolworths accounts. On 13th August, I paid my Woolworths credit card in full, and on 14th August, I settled my Woolworths store card. I requested a paid-up letter for both accounts, yet I am still waiting for this confirmation.

To make matters worse, the Woolworths app continues to show that I am in arrears, which is incorrect. This is highly concerning as it is negatively impacting my credit score, despite my having fulfilled my payment obligations in full. This situation is unacceptable, and I request immediate action to rectify it, or at the very least someone to notify me that the matter is being attended to.