Woolworths Account balance not correct

I have a problem with the Woolworths account balance that is reflecting from VVM debt collectors. I started the debt review programme in 2019 and the initial amount of R 204.94 was made to the account on 05-04-2019. After then amounts of R 210.23 were made to the account up until 10-12-2021. The balance on the account when the debt review was terminated was R 2150.37.

Upon the cancellation of my debt review, I was contacted by VVM and was told that my balance on the account was R5005.72. I have been disputing that from March 2022 and sent them all the documents that I have of the payments but till today they are unable to assist in sorting this out. I have been paying the account and today I was told the balance due is R3 722.36. After I was told that the matter will be taken up with Woolworths.

I have been making payments for over 2 years. I have paid R 6 320.59 from 2019 till December 2021??? I need to settle this account but I refuse to pay R 3 722.36. I have been paying the account this year and should be owing less than a thousand now!! Then what happened to that amount??? What they are doing is unfair as all my other accounts have been settled and the balances I was given reflected the payments that were made while I was under debt review.