Woolworths Account

I have had a woolworths account , however due to being out of a job my account fell into arrears! My account had been in arrears for a period of 7 months. They had then handed me over to Nds. I've received a settlement amount from Nds and paid the full settlement amount as requested. After 2 days of receiving my paid up letter from Nds I contacted woolworths to send them my paid up letter. I was then sent from pillar to post because (WOOLWORTHS) doesn't know who I should the letter to and by when my account will be closed. I was then asked to send my letter to recoveries and when I contacted them I was told to send the letter but I will be in a que and the turn around time of account been closed is indefinite. Woolworths been a huge retailer should be on the ball but their staff have no clue what they are doing. I am totally disgusted