Woolworths Accont

I tried to order on line as I am recovering from surgery. They wouldn't accept my account for payment and an auto message came back that my car was blocked. I went to Woolworths on crutches they confirmed this was my card but I would have to go to a main branch to unblock the card, not possible. My request for assistance went unanswered. I decided to call them this week, they said my account was closed as I had a nil balance for more than 12 months. Today I am told I requested closure. They say I can apply for a new account, why would I even consider this, I am a pensioner and the account will probably be closed again in any event.