Woolworths

I placed an order online on the 12th of March and was given an option to choose when i want parcel to be delivered. I chose the 17th of March and there was a time slot i could choose as well and i chose between 10 am and 1pm. Reason why I chose that slot was because i had half day off on the morning of the 17th of March and was to report back at work at 1.30pm. It's 14.54pm and I still have not received my parcel/order. I tried to reach out to Wooloworths via Facebook AND WAS TOLD ONLINE TEAM WILL CONTACT ME SHORTLY....still nothing!!! I decided to call the online department myself and be on hold for 10 minutes and the lady by the name of Zikhona assisted me and told me that the parcel will only be delivered the following day which is the 18th. There is no one available to receive parcel, so yet again I have to stay home to receive this parcel.....I love and prefer shopping online as i work late long hours. I am so frustrated and I don;t think I will ever shop from Woolworths again, in store or online. What is the use offering a a customer to choose a time slot and they don't stick to it.