Woolworths

I was under Debt Review since 2017 and on 2021-10-12, I voluntarily cancel my Debt review and from end of October 2021, I paid my Woolworths account per eft from my bank account. I also received a detailed proof of payment for my Woolworths account from the Registered Payment Distribution Agency with my outstanding balance. I went into a Woolworths branch to enquire about my balance but was told that they can't help me. I send e-mails to Woolworths and to Consumer Friend requesting a detailed print out for my account to compare my statement received from my Debt C and the statement from Woolworths as I made a few payments since 2017 per eft directly to my Woolworths account that will not reflect on my Debt Counsellor statement. I also start paying my account by eft since October 2021. I will highly appreciate Woolworths co-operation as I want to get my account to a nil balance as soon as possible and get my credit score up to date. This is a matter of urgency please.