Woolworths

I am absolutely appalled with the service at Woolworths and I am at a point where I am considering closing off my account. I called on the 8th of February to report my card missing and to have card blocked. I was told I would get a replacement card in 7 working days, but that never happened. When I visited the store in carlton centre I was assisted to block the card again and order a new one . This was on the 24th of February 2020. On the same day, I discovered that a number of transactions went off my account on the 21st, yet I had called on the 8th to have my card stopped.

I queried this, and wanted to know how can transactions go off an already stopped card? No one could answer. I spent hours on a call to them , till I was advised by Seath from the ***** department to submit a dispute form. That was done at the store on the 24th, and was told to wait 14 days for feedback. I called after the 14 days, one consultant said they dont have my dispute form , yet it was confirmed by Seath that he received it via email. I was later told that they found the form and will recieve feedback in 3 working days.

I've called them again for 3rd time today,following up on this but I'm being advised that they dont have my dispute form .

This is frustrating . There is absolutely no sense of urgency whatsover. Someone didn't do their job initially , and now I have to spend money and time on endless calls to woolworths. This is the same company that's offering me a credit card. I will not make the mistake of even accepting it.

I am beyond furious and want this damn card closed.