WOOLWORTHS ***********!!!

On 8th May 2023 I placed an on-line order with Woolworths and payment was done on my Store Card. The order did not go through properly as it was hanging on their side, but the money was deducted off my Store Card. I was firstly told it would take 24 to 48 hours to reverse the funds, after three days I called and requested an update, only to be told it takes 7 days to refund, then a few days later I get told it takes 14 days to refund!!! REALLY - HOW *********** IS THIS???? It’s taken Woolworths two (2) weeks to refund the money, which was received yesterday 17th May 2023. I once again placed my online order AND THE EXACT SAME THING HAS HAPPENED AGAIN!!!! I have been a client of this establishment for many, many years and this has never happened before. The only thing that has changed is that I received a notification to update my app., which I did. I don’t know if this has something to do with it, but this is COMPLETELY UNACCEPTABLE!!! I spend thousands of rands with your company, and at my wits end with this bull****. I am not prepared to wait another two weeks for your company to refund my money. I have no groceries whatsoever and need to get this sorted out NOW!!! So either Woolworths refunds the money today or increases my limit by R1000.00. I can’t believe that your internal policies are so archaic!!! With today's technology, you should seriously rethink your business processes or you'll start losing clients.