Woolworthless

I placed an order: O*** which I was charged for, but didn't receive. In fact, I got zero comms from this retailer. I then emailed them, twice - zero response. I then contacted them via FB, where I was promised it was being escalated: still nothing. It would just be great to get items that have been paid for, in the time frame that was agreed to - or to get feedback from the company. Where is my order, Woolworths? Where is my money?