Woolworth store card application

Now I am not a person to complain or make a big deal when i am not satisfied but I just have had enough of this,

WHERE DO I BEGIN?

I app**** for a store card application for Woolworths I provided all my documents then received a message stating that my application had been unsuccessful with no reason. I called in to find out that the reason why it was declined was because they had not received my documents (which i had sent) then I sent the proof. Several days pass (48hrs as advised by agent) and nothing, so i call in then they had advised me that they had not received my documents once again, so i sent an email to the complaints department, then with some relief an agent calls me and says no they received my documents but there was an issue with my Surname and they needed my divorce decree and my new marriage certificate and I sent those with my initial email attached and was told an agent would call to redo my application. I called the next day for them to tell me that they have not received in fact ANY documents!!! so i resent all my documents.Call in today to find out no documents has been received !!!!! and the agent advised me that they will sort out the issue and that I MUST CALL BACK !?!?!?!?!

Seriously woolworths !? I shop by you guys every month and I get asked to apply for a store card every time and this is where it gets me ?!

My other store card (Truthworths) never took this long and it wasn't even an effort !!!