Woolworth *****ing money

I placed an online order on Woolworths online shop on the 3rd of April. Once I received the email I noticed that it would only be delivered on 13 May and immediately sent an email to confirm. Once they confirmed that that was the delivery date, I sent another mail and requested for it to be cancelled. Nadia Pienaar rep**** on the 4th of April that it was cancelled. But then... on 31st May I saw the amount was raised on my account - not sure why as I actually paid with a gift card. So I sent an email to inquire why and Leila Kleinsmith rep**** on the 4th of June that she will forward the mail to the relevant department. I am still waiting for someone to get back to me and meanwhile insurance and an account fee is raised on my account. How do they know that I received anything since I signed no receipt on delivery??? This is disappointing. PLEASE REMOVE THIS FROM MY ACCOUNT AND ALSO CLOSE IT WITH IMMEDIATE EFFECT!!!!