Woolworth poor customer service

I ordered a pair of jeans in size 30/79 on 06/05/26. The order only arrived on 12/05/26, and unfortunately the incorrect size was delivered.

Although the sticker on the jeans states size 30/79, the label stitched inside the jeans clearly shows size 30/76.

I emailed Woolworths customer service immediately after receiving the order to report the error. The following morning, I contacted customer service by phone and was informed that complaints take between 24 to 48 hours to be resolved. The consultant I spoke to advised me to visit the Pritchard Street branch to exchange the item.

I specifically chose to order online to avoid having to visit a physical store, so I do not understand why I am now being asked to go into a branch to correct an error that was not mine.

It has now been exactly 7 days since that phone call, and I still have not received any feedback or assistance. I sent a follow-up email again this morning (19/05/26) and have still received no response.

I would appreciate urgent assistance in resolving this matter, including arranging collection of the incorrect item and delivery of the correct size as originally ordered.