Woolworth Online Shopping, probably the worst

Specifically: Woolworths Online Shopping

I ordered a gift for a family member from the online platform, with the website indicating delivery the next day. First problem, the item was not delivered the next day to me, the item, or something else, was delivered to another customer. The delivery to me was then attempted, but this time a used old LTE router was delivered to me. I am still waiting for them to pick the incorrect item up. WOS apparently wants me to fix their second mistake before they will even consider delivering the item I ordered. This is the timeline: Ordered and paid on 15 Feb 2023, first incorrect deliver to wrong address 16 February, On the 17th February I started to engage WOS. 22 February WOS indicated the matter was forwarded to the warehouse to be investigated. Lots of excuses waiting for warehouse since then. Today is the 28th of February, I am still waiting.