Woolworth online service must just close

Woolworth online service is the worst thing. I bought merchandise via Woolworths online App and unfortunately Woolworths debited an amount of R948,13 and i never got the merchandise i bought. I have been calling and their call centre agents cannot help me to facilitate for my money to be reversed instead they are blaming the bank. Its been 6 days now of waiting. one of the things I was buying was a gown for my son who has a bad flue to keep him warm. one of their agent even hang the phone in my ear today because i was telling him that he is explaining the same thing the other agents have been explaining which does not help me because all I want is my money or for Woolworths to deliver what i bought on the 27th May