Woolworth Online Poor Service and Delivery Fees the don't live up to expectations

Woolworths online services are the poorest and utterly disappointing for a large brand like that, I would to take this opportunity and express my disappointment of the service.

firstly I placed an order for delivery on the 17th December and paid the delivery fee of R85 for delivery on the 18th December knowing that I will be travelling for the December holidays.

may I just say that up until today ( 22nd December) the delivery never made it to my door step! I have sent countless of follow up emails since Thursday (18th December @21:13) to *** through their help button on the Woolworth App and still no response up until today!! I called their help line but they transfer you from one person to another and the lines are very poor you get cut off whilst still waiting for assistance.

my heart is shattered as now I have left for holidays empty handed, I trusted Woolworths but they showed me that they do not care about their customers.

All I want is my refund for the delivery fee that didn't live up to my expectations and for my items to be delivered even if am not there anymore!