Woolworth Online cheats you.

This is only for the IT department of Woolworths Online and Dash- you are useless. The staff at WW and the customer care are very helpful. One thing that happened, the address on my profile was changed, although this is "impossible" and they were totally unsympathetic to the idea that all my personal details, include banking details are on there. Then I was told it was a "random thing". Huh? The latest fiasco is trying to get refunded for goods ordered on Dash that were not delivered. The explanation is this: if you order for R533.95 for example but you don't receive something for say R79.99, then it is up to me to subtract the amount and then line up my bank statement and compare it to my Dash orders, and although I receive and SMS from the bank that R533.95 was reserved, I am meant to notice that my balance is R79.99 higher than it should be. There is no notice of refund possible and I should just trust them to refund me. Except that I found R99.99 that was not refunded! It is beyond the IT department to work out a better program: so they can't put the credit toward your next order, or show that an item is not in stock and so therefore should not be ordered. I email them and it is really to no avail - someone from customer service eventually calls but all they can do is parrot the stupid song from management and offer to pass on the message. It is ludicrous and I have to wonder how many other refunds did not go through!