Woolworth customer service is disappointing

On the 28th of November I was in Durban Pavillion Woolworth and was doing some shopping for my upcoming vacation. I needed some underwear but they did not have it in my size. So I bought some few items and as I was walking out I saw a nice bag that I wanted and I did a second purchase. The following day I went to Woolworth Galleria mall around 17:00, found the sizes that I needed and they were still on special at 3 for 2, I made my way to the pay points, only to fund out that my card has been blocked. I informed the lady that was assisting me that I had used my account amd even gave her my id, she called her (I assume) supervisor, who confirmed that my card was blocked and that I must come back the next day. I informed her that I'm from Mpumalanga and I will be leaving on that day ,I'm going on vacation... The next morning (9am) I went back to the store and the supervisor called customer care which kept me on hold for over 30 minutes! From 9 am to almost 9:37 we were waiting to be assisted. I ended up asking for my card and id back because I was running late, still had a lot to do, and a very long drive! I had to go on vacation and use my old underwear 🤮, even stopped in Pavillion on my way to our vacation and I didn't get my sizes!

I was so disappointed with Woolworth's customer service!!!