Woolworth complaints and store such a disappointment

I had my money paid into an incorrect store account at woolies on the 03/01/2025 at the Woolworth Parkrand,kept following up with the store for a refunds but they had always gave me a run around .(all they needed to do is refund the till) however they made it seem like it’s a long process and now I am suffering for a mistake that was made by their employee a whole R650 gone and no manager there seemed to follow that up.

Weeks later I logged a complaint and was give *** And the consultant said if they don’t call in the next few days they will escalate it. With me laying low I gave them a week plus to sort it out and no one called.

I thought Woolworth was the market that we can relia on..and guess what ? With my sitting I followed the complaint up only to be told that it will be directed to the store.

I told the consultant then why not escalate this to Regional and a lot of excuses came out. And she promised to follow up…it’s another week now to no response nor communication from them.

Woolworth can I please have my money…I don’t know why you refuse or not doing anything to refund my money.