Woolworth bad service

<p>I lost my Woolies shopping card,and that card was reported and replaced on the 29/10/2016,then after 20days i called the customer line and was advised the card is at Woolworths Maponya Mall,then i went there and No card was found,up until today i called and no card seem to be found.How can i get a service i require?and Why it took so long to get a card to spend in your shop?I feel Woolies has extremely poor service and being look after,Why am i waiting for a replacement card for more than a month????</p>