Woolwoorths Richards Bay managers are useless

I am very dissappointed to people who are being called manager, I bought a dress for my daughter on the 29th April and went to exchange on the 30th at Richards bay and i was told by the floor manager that its a reject they wont take it back its dirty. 1st manager which was female was rude and didn't even bother to greet me , she left me like that with the lady who was in the till, She called the 2nd male manager whom also didn't have time for me he said as mentioned we are not taking it back and left.I left the customer service i was so angry and called the customer care i was directed to the Senior Manager Khumbulani Mamba who is also useless , i explained my query to him and he checked the dress and told me as his colleagues have said they wont take it there is nothing he can do. I did not expect such response to a person called senior, told him i am not happy and he told me to wait he is going to check the managers i spoke to.He then came back and told me there is nothing he can do , I told him i am not happy with their service , he then told me i should wait for feedback as they have sent an email about my complain via customer care i called earlier. I asked him do they have my details he confirmed with a Yes. I decided to call the store on the 15th asked him about the feedback he asked me what feedback i guess he was just chasing me away at the store, i really think the so called managers should be taken to management training .He promised to give me feedback after i called him on the 15th of May until today i have not received anything from him . What is suprising the following day of the incident i went to Woolies the Pavilion the dress was exchanged they didn't give me any headaches and treated me with respect. Im so never going back there