Wooloworths Online. Terrible service!

We ordered food online which was scheduled to arrive between 2 and 5 pm today. At 16:30 we phoned the online centre and they confirmed that the delivery is one its way and the driver will be here at 16:50 The second time we phoned at 17:15 the person said that she cannot get hold of the driver but wil phone us back. At 6pm we phoned again to cancel the order and we suspect the phone was put down in our ears. The fourth time we phoned to cancel the order the phone was put down in our ears again as soon as we said we want a refund. Such unprofessional service. Its a dream to use the checkers 60 min deliver service. I am considering to stop supporting woolworths altogether.