Wooloworths horrific experience

Good evening,

I would like to log a complaint in connection with a pathetic service I have received from a Woolworths Manager in Promenade , I went to return items at Promenade Woolworths on the 20/05/2020 time was past 3pm which were purchased before the lock down at a value of R500.00. and they are brand new with the price tags The Manager has advised me that he can not take the items back as per lock down regulations , I dont know where is that stipulated and I have enquired telephonic from other Branches and I was told there is no such , so I would like to know where is the CONSISTENCY at Woolworths being a BIG RETAIL Store ? And the Manager was very RUDE (my 1st time getting such a horrific experience at Woolies the difference ) and he had an EGO as if he owned the STORE telling me I can travel to other Woolworths to do the exchange not at his Store ... One of the lock down regulations he is contravening not to run around (being allowed to travel to a certain point ) so where should I get a permit to go to other Woolies "NOT HIS "

I do require your urgent attention to the matter

thanks