Woolorths Customer Services

Took up an issue, something trivial infact about a few isolated incidents on the qaulity of packaging of a particular product of Woolworths. Any other retailer, and I would not have bothered, just because of Woolworths and their reputation of quality, i felt it befiting just to alert them. Sadly their customer service unit does not prescribe to the quality standards. Sent a mail on 29 September 2025 and got a reference. After that they asked for some photo evidence. Then silence. I followed up via email on 8 October 2025. Still further silence. Today, 15 October receive this mail. "We have resolved the case: Defective milk packaging with number WW-29275-B2W8Q5."

Some sort of better response would have been appreciated, even a fabricated half truth. Maybe it just my lack of understanding of my home language English.

Regards