Woolnoworths

Pathetic customer service . Woolworths advertised milk online , I grabbed the opportunity purchased online on 1st Aug 2022 to collect at West coast village . On 2nd Aug I received a call from Jason ( one of the floor managers I assume, that the milk is out of stock ( long story ) my order will get cancelled, I voice out my dissatisfaction coz if I knew I would have ran into the store to purchase my milk and not wait for “ regret to inform you “

I then email customer service on the 2nd Aug informing them how cheated I feel . 4aug Celest Williams replies 4th Aug I sent Email to Woolworths 10th Aug I sent email to Woolworths 11Aug Nomfundo George replies 11 Aug I sent email to Woolworths 13 Aug I sent email to Woolworths 19 Aug I sent email to Woolworths requesting a manager to call me 20 Aug Estie Adurahman replies 20 Aug I sent email to Woolworths requesting a manager to call me once more 22nd Aug at 11:33 I receive a call from Thabo a consultant I still requested a manager

Till this day my R79 is not showing in my account . I have send over 7 emails . When I ordered Woolworths requested the money immediately from my account with no issues . I never received my milk , I never received my money . In this bad economy Woolworths have time to play such exhausting games ..

1) is this customer service? That 1 particular customer will send emails to no refund .

2) you were quick to cancel order but delay to give my money back 3) I needed my money back so I could go an purchase milk somewhere else , but I could’nt cause my money is with Woolworths. 4) pls give me a shorter version of what you call this kind of madness ? 5) I find myself begging for my money .

Each time I’m being told within 3 to 5 days I would get the money reflecting a positive into my account …

It’s been 25 days interest free in your possession.