Woollies dash services are ****mers

So disappointed with the Service I have received from woolworths customer care with regards to a dash order placed last year. Long story short I was charged twice and to this day have not received a refund. I keep getting told that it's not a refund it's a reversal and to contact my bank to release the funds. According to the bank there is no funds to release from their side. Woollies financial team does not respond to the Customer care team. Very disappointing for woolworths. At least checkers just immediately adds the funds to your wallet on the app no long stories.