Woolies your online support is letting you down !!!

I am writing to formally raise a complaint regarding the ongoing difficulties I’ve experienced with accessing the Woolworths app on my new phone. If contacting Woolworths directly numerous times does not resolve this issue, perhaps logging a formal complaint on Hello Peter will. After upgrading my device, I have been unable to log into the Woolworths app. I have been in contact with the Woolworths support team for over a month now, seeking assistance to recreate or recover my profile. Despite speaking to multiple representatives—many of whom assured me they would follow up and resolve the issue—only one person has actually returned my call. Unfortunately, the problem remains unresolved. This lack of follow-through and support has been extremely frustrating and disappointing, especially given the amount of time I’ve spent trying to get help. I need someone at Woolworths to take ownership of this problem and ensure that this issue is resolved asap.