Woolies - why me :(

I placed my first order with Woolie Online as per the below o***021-01-11 R ***** Out For Delivery 02pm - 05pm, Saturday 16 January ***

As you can tell my order was placed on the 11th Jan - This Saturday that passed I didn't receive my order, I did receive a call from a number at 16:57pm on Saturday but missed the call ( just one call). I sent an email to customer care and didn't receive feedback regarding my order? I called customer care and the call was dropped.

Can someone please help me? i would just like to receive my order please