Woolies the difference? No, woolies the same!

Ladies and Gentleman I come before you today and I implore you to please think twice, thrice or even for times before you even consider engaging this retailer on any of their financial services. Be it a store card, credit card.. please don't do it. It is now day me dealing with them on a query that literally could have been fixed in two hours. I have sent about emails and spent hours on the phone only to be told that I should send an email. When I tell you I am at my wits end. On Friday (15/05) I made a payment to the retailer and incorrectly missed my account number by one digit at the end, upon realizing my error I immediately called them in hopes that we can allocate the payment and avoid the debit order that I have running to go off on the 21st (21/05). The gentleman on the phone told me to send an email to WFT and that my issue would be responded to within 3 days. Three days to read me email, not three days to assist me. I sent the email on Friday in the early afternoon and on Monday I got a response asking me for the very same details I sent to the retailer. I sent the information detailing the transaction assuming that maybe they did not understand it well in my first email. They sent me an email again on the a day later asking me for the very same information I sent to them a day before. Mind you, at this point they have asked me the same thing twice and I have not been assisted with anything, a whole 4 days later. If there was a misunderstanding in my emails I would assume an stablished retailer like this would be upfront and professional with communication and call their clients, you think they would be quick to resolve client issues and act on them with the utmost urgency, I think not. Today is the 20th of May and Zingi Nkope from WFS has just asked me again to send her a payment notification from my bank, a payment notification that relates all the information I have been sending to her for the past 4 days. A payment notification she could have asked for 4 days ago. You would think these people really enjoy wasting my time. I really cannot believe it. My account still appears as if I have not paid anything this months and the worst part is tomorrow a debit order will go off and I would have paid this retailer 3x what I was supposed to pay. Perhaps this is a trick to get me to make more payments quicker, I do not know. But what I do know is that I have never been so frustrated, I had never had my time wasted in such a futile manner, I am actually in disbelief. I would rather take my money elsewhere where I am respected and my time is not wasted, than continue to do business with this retailer, I actually cannot believe the level of incompetence. And if I and give you some advice, you are actually using a ridiculously below par bookkeeping system if it takes you so long to allocate payments from your suspense account, you set your own self up to fail and that's what makes everything so hard to believe. That you front like you are the standard for excellence and that you are the difference but there really isn't anything special about you or your brand, basic in every sense of the word.